Founding member of DGCOS
We are a founding member of the DGCOS scheme which is the first scheme to provide comprehensive two way protection for homeowners and installers.
Homeowners who use DGCOS installers get free access to professional mediators, independent inspectors, a legally binding dispute resolution service and a Compensation Fund to honour awards made by the Ombudsman.
1 – Accredited Installers
2 – Deposit Protection
3 – 10 Year Guarantee
4 – Insurance Backed Guarantee
5 – Free Advice Line
6 – Ombudsman Protection
To protect homeowners further DGCOS provide free access to professional mediators, independent inspectors and a Compensation Fund to honour awards made by the Ombudsman.
DGCOS is helping repair the industry’s reputation and helps professional installers differentiate themselves from cowboys.
DGCOS will restore consumer confidence by providing peace of mind and protection when consumers use a DGCOS Accredited Installer.”
Who is DGCOS?
DGCOS is ‘the’ Ombudsman Scheme for the UK double-glazing industry – a powerful organisation that offers unparalleled consumer protection.
DGCOS helps you make the right choice in using reputable installers that trade ethically, use ethical sales practices, deliver quality workmanship and offer excellent value for money.
All registered installers provide protection of deposits; work in progress insurance and guarantees to protect you should the installer cease to trade.
And, in the event of a dispute or compliant concerning one of our members, DGCOS is here to provide a legally binding and enforceable solution.
By choosing a DGCOS member you are less likely to run into problems at a later stage. But if you do, we’re here to help – and all our advice is free.
Peace of mind – before, during and after installation.
DGCOS is here to ensure the installer honours its promises and guarantees, and does a professional job from start to finish.
Making it easy for you to use a reputable installer
Each DGCOS accredited installer has been vetted to ensure they offer excellent customer service, value for money and quality workmanship.
Becoming a DGCOS accredited installer isn’t easy. Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver customer satisfaction.
Unlike Trade Associations, DGCOS is here to protect you.
All our advice and services are completely free of charge to customers.
So if you want to be sure of choosing the right installer for the job, make sure you use a member of the DGCOS.
So there you have it Crystal Clear are compliant with all of the above and will always endeavour to go above and beyond your expectations delivering quality windows, workmanship and the very best in customer service every time.